DELIVERY POLICY 

High Spirit uses the Post Office, through the PAC and SEDEX and SEDEX 10 services, in addition to the Delivery option  Express via Motoboy (only in the metropolitan region of Belo Horizonte – MG). 

The delivery times of the products vary according to the type of shipment chosen by you and the place of delivery.  To consult them, just put the zip code of your delivery address at checkout and consult the  deadlines provided by the carriers. 

These deadlines are informed by the Post Office or partner carriers and start counting from the  approval of the order by the administration of your card, or confirmation of payment of your bank slip. THE  release by the card issuer may take up to 48 hours. 

After the products are dispatched, the tracking code will be sent and you will be able to track your order on  website of the Post Office or partner carrier. 

It is worth mentioning that, in relation to the delivery period, small external unforeseen events may arise that imply  possible delays. In such cases, we will keep you informed. Possible reasons for the delay in your delivery  are: absence of the customer at the delivery address registered on the site; incorrect or incomplete registration address;  address change; eventualities inherent to the performance, such as natural accidents, general strikes, demonstrations  and/or any other force majeure. Therefore, it is very important that you pay attention to the delivery of the order,  tracking through the tracking code that is informed in the email. 

If there is any loss by the Post Office, we will be notified within 5 to 7 business days and we will  contact you to resolve the reshipment or cancellation, as you choose. 

Any questions, contact us through our email: contato@highspirit.com.br or Whats App: 31 98314-6957, and we will evaluate the situation together. We are available.  

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EXCHANGES AND RETURNS 

You can exchange your order within a period of up to 7 (seven) calendar days after receiving the product,  in article 49 of the Consumer Protection Code. For this you must send an email  (contato@highspirit.com.br) or WhatsApp (+55 31 98314 6957) informing your full name, your  order, CPF, product you wish to exchange and the reason for the return. Shipping, in this case, will be paid by the consumer. 

The product must be sent without any evidence of use or modification made by the customer, to the address  Avenida Barbacena, 1399. CEP 30190131, Belo Horizonte, MG. HIGH SPIRIT reserves the right not to accept  and refuse the exchange if the products do not meet the exchange specifications. 

Upon receipt of the part, the HIGH SPIRIT team will analyze the product and, therefore, will contact you via email to make the exchange. In case of exchange for another product, it will be exchanged for the part that is available.  in stock. 

Defective product or damaged packaging? 

If you have received your product with any discrepancy, such as damaged packaging, product in disagreement  with the purchased or lack of accessories, contact us immediately via email:  contato@highspirit.com.br or WhatsApp (+55 31 98314 6957) for exchange arrangements. 

These conditions make up the contracting clauses that you, the consumer, grant knowledge and acceptance to carry out your purchases. 

The execution of the purchase consists in the full agreement of the present rules.